Frequently Asked Questions
Everything you need to know about shopping with VICI Collection.
What is your return policy?
We accept returns for store credit only within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.
How long does shipping take?
Standard shipping typically takes 3-5 business days for processing and an additional 3-7 business days for transit within the United States.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
Can I modify or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we are unable to modify or cancel an order once it has been submitted.
How do I know what size to order?
Since we curate pieces from various designers, sizing can vary. We provide a specific 'Size & Fit' guide on each product page to help you find your perfect match.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna for your convenience.